Refunds & Returns

Overview: Sigma Peptides prioritizes customer satisfaction. If you are unsatisfied with your purchase, you may request a refund or exchange within 30 days of receiving your order, subject to the terms outlined in this policy.

Eligibility Window: Products must be returned within 30 days of receipt, in the original packaging and in the same condition they were received.

Non-Returnable Items: Certain items are non-returnable, including perishable goods (such as peptides or chemicals), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). If you have any questions about the eligibility of your item, please contact us.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at info@sigmapeptides.com for instructions on returning the item and arranging a replacement or refund.

Return Process: To initiate a return, please email us at info@sigmapeptides.com with your order number, product details, and reason for return. Upon approval, we will provide instructions for shipping the product back to us.

Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds: Once your return is received and inspected, we will send you an email notification. Approved refunds will be processed and credited to your original method of payment within a specified timeframe.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@sigmapeptides.com.

Contact Information: For any questions or concerns regarding your order or this policy, please reach out to us at info@sigmapeptides.com.